Dog's owners don't call me. It's their neighbors or family members. We call them the whistleblowers, but it's more like the pack. It's making sure that one pack member gets in line. Before it was the owners, now it's the community.

The dog is a reflection of your energy, of your behavior. You have to ask, 'What am I doing?' That's the right question to ask.

People say I train dogs, but in many ways I train people.

But just because a person goes to Harvard doesn't mean he's balanced when he graduates, and just because a dog knows how to obey doesn't mean he's balanced, either.

Change takes effort. And the reality is, most people don't want to put in effort to better their life.

Whenever I've been bitten, it's because I made a mistake. I either misread the dog's body language or let my guard down at the wrong time.

Owners lavish love on their pets, which is why so many go from non-aggressive pups to being out of control when they're older. People just don't realise their dog must respect them as leader of the pack.