Great steps in human progress are made by things that don't work the way philosophy thought they should. If things always worked the way they should, you could write the history of the world from now on. But they don't, and it is those deviations from the normal that make human progress.
Charles KetteringResearch is an organized method of trying to find out what you are going to do after you cannot do what you are doing now. It may also be said to be the method of keeping a customer reasonably dissatisfied with what he has. That means constant improvement and change so that the customer will be stimulated to desire the new product enough to buy it to replace the one he has.
Charles KetteringNo one would have crossed the ocean if he could have gotten off the ship in the storm.
Charles Kettering