What we need to work on is how to increase productivity. And then everybody will be better off.

They say your genetics are going to set your direction regardless of what happens, but I think there's more to it than that.

If you've got a dirty job, the best way is to help each other and then you'll create this culture of mutual benefit. And then you've got to understand who your customer is and create value for them and so on.

If you're a leader at any level and your people aren't challenging you, you've got to change that or you can't be a leader here because you're not going to be using ideas, you're not going to have innovation, you're not going to fully develop your people. And if you're working in a group and you don't challenge, then you're not really doing your job.

We have the best leaders and the most depth of leadership we've ever had. If I get hit by a truck, maybe it would get me out of the way and it would go better.

How do we make people's lives better unless we find the truth of what works and what doesn't?

The great thing about my parents is they didn't preach anything they didn't practice.