Pissing people off doesn't mean you're doing the right things, but doing the right things will almost inevitably piss people off.

Many interviewers when they come to talk to me, think they're being progressive by not mentioning in their stories any longer that I'm black. I tell them, 'Don't stop now. If I shot somebody you'd mention it.'

Always focus on the front windshield and not the review mirror.

Excellence is not an exception, it is a prevailing attitude

If a leader doesn't convey passion and intensity then there will be no passion and intensity within the organization and they'll start to fall down and get depressed.

Everybody makes bad decisions. I am sure I have made my share of them over 40 years of service. Or I have made good decisions and have been overruled. The real challenge, when you are overruled, is to remember who the boss is and don't take it personally.

Another rule I have is: Don't let your ego get tied up in a policy dispute. Otherwise, if things don't go your way, you can end up breaking a relationship with somebody with whom you can't afford to break.