Fear is a normal human emotion. It is not in itself a killer. We can learn to be aware when fear grips us, and can train to operate through and in spite of our fear. If, on the other hand, we don't understand that fear is normal and has to be controlled and overcome, it will paralyze us and stop us in our tracks. We will no longer think clearly or analyze rationally. We prepare for it and control it; we never let it control us. It if does, we cannot lead.

I have seen many organizations where there is this sense of purpose in the headquarters but it never gets cascaded down to everybody within the organization.

Don't let your ego get too close to your position, so that if your position gets shot down, your ego doesn't go with it.

My own experience is that you get as much information as you can and then you pay attention to your intuition, to your informed instinct.

Every human endeavor has leaders and followers, and your job as a leader is to inspire.

Service-learning is a particularly fertile way of involving young people in community service, because it ties helping others to what they are learning in the classroom. It enables them to apply academic disciplines to practical, everyday problems. In the process, it provides a compelling answer to the adolescent's perennial question, 'Why do I need to learn this stuff?

In my 35 years in the army I was in school for 6 years. I think corporations should take a look at whether they are investing enough in the development of their human capital.