Trust is the glue that holds an org together & the lubricant that moves it forward.

Keep looking below surface appearances. Don't shrink from doing so just because you might not like what you find.

I was born in Harlem, raised in the South Bronx, went to public school, got out of public college, went into the Army, and then I just stuck with it.

When I was Chairman of the Joint Chiefs of Staff, I would still have junior officers brief me. Usually these people knew more about the subject we were discussing than I did. I had to make sure that they felt confident enough to tell me everything they believed.

Sometimes what my analytical mind says to me is not what I'll do.

Always show more kindness than seems necessary, because the person receiving it needs it more than you will ever know.

There is no such thing as an unimportant person in an organization.