Don't let your ego get too close to your position, so that if your position gets shot down, your ego doesn't go with it.

I can think of nothing that Saddam Hussein can do diplomatically (to avoid war). I think that time is now over. He's had his chance, he has had many chances over the last 12 years and he has blown every one of those chances.

Baghdad fell on April 9, 2003, Hussein and his regime were brought down, we declared "Mission Accomplished" and celebrated victory . . . and chaos erupted. We did not assert control and authority over the country, especially Baghdad. We did not bring with us the capacity to impose our will. We did not take charge. And Iraq did not in a few weeks magically transform itself into a stable nation with democratic leaders. Instead a raging insurgency engulfed the country.

My own experience is use the tools that are out there. Use the digital world. But never lose sight of the need to reach out and talk to other people who don't share your view. Listen to them and see if you can find a way to compromise.

What could be more important than equipping the next generation with the character and competence they need to become successful

I'm going to be bringing people into the public diplomacy function of the department who are going to change from just selling us in the old USIA way to really branding foreign policy, branding the department, marketing the department, marketing American values to the world and not just putting out pamphlets.

Bad news isn't wine. It doesn't improve with age.