The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

Data is your eyes, not your brain.

If we continue to treat content as an extra to information architecture, to content management or to anything else, we miss a bright opportunity to influence users. Content is not a nice-to-have extra. Content is a star of the user experience show. Let’s make content shine.

The entire customer or user experience - from raising awareness, to buying a product / taking action, to getting customer support - is going digital.

I don't have any regrets, really. What I got out of the sport was more than I ever dreamed was possible. We took some good runs at the Olympics, but the closest we got was third in the Canadian trials. But I can't ever say I regret that, because I loved the career we had. And for me, that was enough.

I loved curling and I loved the social aspect of it, the team. It's like if you had the same golf foursome for a long time, or if you're a bridge player, or a beer-league hockey team. You start to look forward to that time together and camaraderie, and having something that you do just for yourself.

If you're lucky on a team, even if you're not sisters or brothers, you become such a family that you get that kind of open and honest relationship. Where the chemistry is great and even if tempers flare, you forgive each other. I was always looking for a sisterhood. You're not always lucky enough to get that magical chemistry, but you can't win without it.