One of the nastier trends in library management in recent years is the notion that libraries should be 'responsive to their patrons'.
Connie WillisThe amazing thing is that chaotic systems don't always stay chaotic," Ben said, leaning on the gate. "Sometimes they spontaneously reorganize themselves into an orderly structure." "They suddenly become less chaotic?" I said, wishing that would happen at HiTek. "No, that's the thing. They become more and more chaotic until they reach some sort of chaotic critical mass. When that happens, they spontaneously reorganize themselves at a higher equilibrium level. It's called self-organized criticality.
Connie Willis