History has repeatedly been changed by people who had the desire and the ability to transfer their convictions and emotions to their listeners.
Dale CarnegieSuccess in dealing with people depends on sympathetic grasp of the other person's viewpoint.
Dale CarnegieI realize now that people are not thinking about you and me or caring what is said about us. They are thinking about themselves-before breakfast, after breakfast, and right on until ten minutes past midnight. They would be a thousand times more concerned about a slight headache of their own than they would about the news of your death or mine.
Dale Carnegie