Our fatigue is often caused not by work, but by worry, frustration and resentment.

An effective speaker knows that the success or failure of his talk is not for him to decide - it will be decided in the minds and hearts of his hearers.

Be a good listener. Encourage others to talk about themselves.

Happiness doesn't depend on any external conditions, it is governed by our mental attitude.

Any fool can criticize, condemn and complain - and most fools do. But it takes character and self control to be understanding and forgiving.

Your purpose is to make your audience see what you saw, hear what you heard, feel what you felt. Relevant detail, couched in concrete, colorful language, is the best way to recreate the incident as it happened and to picture it for the audience.

Praise the slightest improvement and praise every improvement. Be hearty in your approbation and lavish in your praise.