Criticism of others is futile and if you indulge in it often you should be warned that it can be fatal to your career.

If you believe in what you are doing, then let nothing hold you up in your work. Much of the best work of the world has been done against seeming impossibilities. The thing is to get the work done.

90% of all management problems are caused by miscommunication.

John Wanamaker, founder of the stores that bear his name, once confessed: "I learned thirty years ago that it is foolish to scold. I have enough trouble overcoming my own limitations without fretting over the fact that God has not seen fit to distribute evenly the gift of intelligence.

Inaction breeds doubt and fear. Action breeds confidence and courage.

Your purpose is to make your audience see what you saw, hear what you heard, feel what you felt. Relevant detail, couched in concrete, colorful language, is the best way to recreate the incident as it happened and to picture it for the audience.

When you face a problem, solve it then and there if you have the facts necessary to make a decision. Don't keep putting off decisions.