Criticism of others is futile and if you indulge in it often you should be warned that it can be fatal to your career.

Remember my name and you add to my feeling of importance.

Remember that other people may be totally wrong. But they don't think so. Don't condemn them. Any fool can do that. Try to understand them. Only wise, tolerant, exceptional people even try to do that.

People rarely succeed unless they have fun in what they are doing.

Tell me what gives a man or woman their greatest pleasure and I'll tell you their philosophy of life.

Pay less attention to what men say. Just watch what they do.

Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.