In a Nutshell - Fundamental Techniques In Handling People; Principle 1 - Don't criticize, condemn or complain; Principle 2 - Give honest and sincere appreciation; Principle 3 - Arouse in the other person an eager want.

Tell me what gives a man or woman their greatest pleasure and I'll tell you their philosophy of life.

If you tell me how you get your feeling of importance, I'll tell you what you are.

If we rail and kick against it and grow bitter, we won't change the inevitable; but we will change ourselves. I know. I have tried it. I once refused to accept an inevitable situation with which I was confronted. I played the fool and railed against it, and rebelled. I turned my nights into hells of insomnia. I brought upon myself everything I didn't want. Finally, after a year of self-torture, I had to accept what I knew from the outset I couldn't possible alter.

If you believe in what you are doing, then let nothing hold you up in your work.

Names are the sweetest and most important sound in any language.

By criticizing, we do not make lasting changes and often incur resentment.