In a Nutshell - Fundamental Techniques In Handling People; Principle 1 - Don't criticize, condemn or complain; Principle 2 - Give honest and sincere appreciation; Principle 3 - Arouse in the other person an eager want.

Our trouble is not ignorance, but inaction.

Why prove to a man he is wrong? Is that going to make him like you? Why not let him save face? He didn't ask for your opinion. He didn't want it. Why argue with him? You can't win an argument, because if you lose, you lose it; and if you win it, you lose it. Why? You will feel fine. But what about him? You have made him feel inferior, you hurt his pride, insult his intelligence, his judgment, and his self-respect, and he'll resent your triumph. That will make him strike back, but it will never make him want to change his mind. A man convinced against his will is of the same opinion still.

The way to defeat fear: decide on a course of conduct and follow it. Keep so busy and work so hard that you forget about being afraid.

Bitter criticism caused the sensitive Thomas Hardy, one of the finest novelists ever to enrich English literature, to give up forever the writing of fiction. Criticism drove Thomas Chatterton, the English poet, to suicide. . . . Any fool can criticize, condemn and complain - and most fools do. But it takes character and self-control to be understanding and forgiving.

I honestly believe that this is one of the greatest secrets to true peace of mind -- a decent sense of values. We could annihilate 50 percent of all our worries at once if we would develop a sort of private gold standard -- a gold standard of what things are worth to us in terms of our lives.

Even in such technical lines as engineering, about 15% of one's financial success is due one's technical knowledge and about 85% is due to skill in human engineering, to personality and the ability to lead people.