criticism is dangerous, because it wounds a person's precious pride, hurt his sense of importace and arouse resentment.

All the king's horses and all the king's men can't put the past together again. So let's remember: Don't try to saw sawdust.

Unjust criticism is usually disguised compliment. It often means that you have aroused jealously and envy. Remember that no one ever kicks a dead log.

The royal road to a man's heart is to talk to him about the things he treasures most.

The value of a smile... It costs nothing, but creates much. It enriches those who receive, without impoverishing those who give. It happens in a flash and the memory of it sometimes lasts forever. None are so rich they can get along without it, and none so poor but are richer for its benefits. It creates happiness in the home, fosters good will in a business, and is the countersign of friends.

When we have a brilliant idea, instead of making others think it is ours, why not let them cook and stir the idea themselves.

If you disagree with them you may be tempted to interrupt. But don't. It is dangerous. They won't pay attention to you while they still have a lot of ideas of their own crying for expression. So listen patiently and with an open mind.