Langdon turned to Sophie. "Who is that? What... happened?" Teabing hobbled over. "You were rescued by a knight brandishing an Excalibur made by Acme Orthopedic.

Most clients expect experience design to be a discrete activity, solving all their problems with a single functional specification or a single research study. It must be an ongoing effort, a process of continually learning about users, responding to their behaviors, and evolving the product or service.

The human body is amazing," she said. If you deprive it of one sensory input, the other senses take over, almost instantly.

Nothing is hidden that will not be made known; nothing is secret that will not come to light.

Nobody tells you what you can and can't do.

For me, a good thriller must teach me something about the real world.

Angels and demons were identical--interchangeable archetypes--all a matter of polarity. The guardian angel who conquered your enemy in battle was perceived by your enemy as a demon destroyer.