Most clients expect experience design to be a discrete activity, solving all their problems with a single functional specification or a single research study. It must be an ongoing effort, a process of continually learning about users, responding to their behaviors, and evolving the product or service.

PHI is one H of a lot cooler than PI!

...your memories will be muddled and uncataloged - past, present, and imagination all mixed together. The same thing happens in dreams.

Nothing is hidden that will not be made known; nothing is secret that will not come to light.

Is it not possible that we are still living in the Dark Ages, still mocking the suggestion of 'mystical' forces that we cannot see or comprehend.

I write seven days a week, starting at 4 o'clock in the morning, including Christmas.

My interest in secret societies is the product of many experiences, some I can discuss, others I cannot.