In large organizations there are discrete functions. I do this; you do that. I swim in my lane; you swim in your lane. That can be very effective for certain processes and in certain stable conditions. But it doesn't work in unstable conditions.

The three things that motivate creative people - autonomy, mastery, purpose!

Anytime you're tempted to upsell someone else, stop what you're doing and upserve instead.

In large organizations there are discrete functions. I do this; you do that. I swim in my lane; you swim in your lane. That can be very effective for certain processes and in certain stable conditions. But it doesn't work in unstable conditions.

What is interesting is that John Lewis actually got interested initially in the civil rights movement because of a comic book. So part of it, he's paying homage to this tradition that you can tell serious stories and talk about serious issues in graphic form.

What's important now are the characteristics of the brain's right hemisphere: artistry, empathy, inventiveness, big-picture thinking. These skills have become first among equals in a whole range of business fields.

The ability to take another perspective has become one of the keys to both sales and non-sales selling. And the social science research on perspective-taking yields some important lessons for all of us.