One source of frustration in the workplace is the frequent mismatch between what people must do and what people can do. When what they must do exceeds their capabilities, the result is anxiety. When what they must do falls short of their capabilities, the result is boredom. But when the match is just right, the results can be glorious. This is the essence of flow.

One of the best predictors of ultimate success in either sales or non - sales selling isn't natural talent or even industry expertise, but how you explain your failures and rejections.

The ultimate pitch for an era of short attention spans begins with a single word - and doesn't go any further.

There's an idea out there that salespeople have actually been obliterated by the Internet, which is just not supported by the facts.

Today it’s economically crucial and personally rewarding to create something that is also beautiful, whimsical, or emotionally engaging.

Wikipedia represents a belief in the supremacy of reason and goodness of others.

Abstract thinking leads to greater creativity... But in our businesses and our lives, we often do the opposite. We intensify our focus rather than widen our view.