Don't apologize for what you think you did wrong. Apologize for what they think you did wrong.
David D. BurnsPowerful new drug-free treatments have been developed for depression and for every conceivable type of anxiety, such as chronic worrying, shyness, public speaking anxiety, test anxiety, phobias, and panic attacks. The goal of the treatment is not just partial improvement but full recovery.
David D. BurnsMore often than not, the belief that you are bad contributes to the "bad" behavior. Change and learning occur most readily when you (a) recognize that an error has occurred and (b) develop a strategy for correcting the problem. An attitude of self-love and relaxation facilitates this, whereas guilt often interferes.
David D. Burns