People who expect to feel guilty tend to be more sympathetic, to put themselves into other people's shoes, to think about the consequences of their behaviour before acting, and to treasure their morals. As a result they are less prone to lie, cheat or behave immorally when they conduct a business deal or spot an opportunity to make money, studies suggest. They are also likely to make better employees because people who think less about the future results of their actions are more likely to be late, to steal or to be rude to clients.

Every time you feel depressed about something, try to identify a corresponding negative thought you had just prior to and during the depression. Because these thoughts have actually created your bad mood, by learning to restructure them, you can change your mood.

Surprisingly, it's forgiveness, not guilt, that increases accountability. Researchers have found that taking a self-compassionate point of view on a personal failure makes people more likely to take personal responsibility for the failure than when they take a self-critical point of view. They also are more willing to receive feedback and advice from others, and more likely to learn from the experience.

People who expect to feel guilty tend to be more sympathetic, to put themselves into other people's shoes, to think about the consequences of their behaviour before acting, and to treasure their morals. As a result they are less prone to lie, cheat or behave immorally when they conduct a business deal or spot an opportunity to make money, studies suggest. They are also likely to make better employees because people who think less about the future results of their actions are more likely to be late, to steal or to be rude to clients.

The biggest mistake you can make in trying to talk convincingly is to put your highest priority on expressing your ideas and feelings. What most people really want is to be listened to, respected, and understood. The moment people see that they are being understood, they become more motivated to understand your point of view.

That's one of the peculiar things about bad moods - we often fool ourselves and create misery by telling ourselves things that simply are not true.

Apologies do make a difference. Believe it or not, research shows people often prefer them over money.