Natural light consistently fosters innovation, as does the avoidance of disturbances from noise and extreme temperatures.

The very ability to empathize with a user requires that I have an understanding of that user's value and needs. This is what leads to many product fails. The individuals developing the innovation don't actually use it.

Nature is good for all of us. When we're exposed to trees and other natural settings - even within the city, it fosters creativity.

Culturally intelligent innovation begins with changing our impulse from Why can't you see it like I do? to Help me see what I might be missing!

I'm obsessed with efficiency. And there are some tasks I need to just leave alone. And there are others - like an evening with one of my daughters or my wife - where I need to toss efficiency aside and simply be in the moment.

The better you work to find the pain point and problem facing a diversity of users, the more clearly you can DEFINE the goal when you implement the process for culturally intelligent innovation.

Trust is consistently seen as a make or break component of innovation - particularly because the freedom to fail is an important part of innovation.