We knew we loved making cookies and every time we did, we made people happy. That was our business plan.

I try not to take for granted how lucky we are to have life and breath and opportunity. Once we've got that, we can conquer anything.

I use my experience, my failures, my successes, and help people stay focused.

A cookie store is a bad idea. Besides, the market research reports say America likes crispy cookies, not soft and chewy cookies like you make.

Because what nobody ever understood is that I, too, wanted to be a somebody. But how do you go through life wanting to be a someone and not knowing how?

All I need as payment is a smile. That just really pushes me forward so that I'm always capturing the next opportunity to develop myself.

When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart.