I think you need to know your clients.

When you face a creative change at the house, you have to start a dialogue, and talk with the designer about how he envisions the brand to make sure that you're on the same page. It's the way the designers talk about the brand, and what they see, and their emotions, how they perceive the house.

If you know everything, it's the end, no?

New talents are the future.

I have a passion for modern and contemporary art. I spend a lot of time in museums; I particularly like the Guggenheim, MoMA in New York or LACMA and the Getty Museum in Los Angeles, for example. I cannot wait for the Louis Vuitton Foundation to open.

I try to visit stores because it's important to meet the teams and to hear the comments of the salespeople.

All the shows are immediately on the Internet, on Instagram, on Twitter, it's huge. Everything is live now, and for fashion, it's very important. It's not that it's good or bad, it's just like that and it's not going to change so we have to adapt to it.