Positive self-expectancy is the first, most outwardly identifiable quality of a top-achieving, winning human being. Positive self-expectancy is pure and simple optimism: real enthusiasm for everything you do... [while] expecting the most favorable result from your own actions. There never was a winner who didn't expect to win in advance. Winners understand that life is a self-fulfilling prophecy. And they know that you usually get what you expect in the long run.
Denis WaitleyAlways give more in service, than you receive in payment, and customers will beat a path to your door.
Denis WaitleyExpect the best; convert problems into opportunities; be dissatisfied with the status quo; focus on where you want to go, instead of where you're coming from; and most importantly, decide to be happy, knowing it's an attitude, a habit gained from daily practice, and not a result or payoff.
Denis Waitley