Leaders are not buffeted about by circumstance. They make what is into what might be, transforming challenging situations by means of courage and insight.

Successful leaders develop effective strategies for maintaining their boundaries. ... Most time bandits don't know any better. And being a time bandit is a matter of context. One person's time bandit is another person's pleasant diversion. ... Instead of gritting our teeth to be polite and resenting the time bandit for holding us up, the best choice is to be honest. We cannot expect another person to honor our needs unless we affirm them ourselves.

Micromanaging erodes people's confidence, making them overly dependennt on their leaders. Well-meaning leaders inadvertently sabotage their teams by rushing to the rescue and offering too much help. A leader needs to balance assistance with wu wei, backing off long enough to let people learn from their mistakes and develop competence.

As a good gardener prepares the soil, so a wise leader creates an environment that promotes community. ... community involves a common place, a common time, and a common purpose. Just getting people in the same place at the same time does not produce a team. Community requires a common vision.

Our greatest natural resources are our hearts and minds, together with those of the people around us.

Where another person sees problems, a leader sees possibilities. ... Leaders must have the courage to follow their vision, to believe in the invisible, to work for something that's still only a possibility, while others often wring their hands in despair.

A judgmental attitude helps neither ourselves nor others. Arguing or preaching rarely changes other people. Even if our opinions are justified, criticizing others usually makes them wary and defensive. And it takes our attention away from our own lives, which we can change.