In the end, leadership comes down to consistency and strong, confident action upon which the team can rely - and this doesnt mean imposing a bunch of rules.

I'm a believer that charisma makes a huge difference in people's decisions to follow you. However, it's not just that you say it well, but it's that you know it well. It helps if you can say it well enough that people want to follow you. Charisma isn't required, but it makes a big difference.

We all think that the answer to everything is to add more and to do more and to try more. Sometimes you have to have the discipline to say no and to believe in the process that you have established.

When leaders of a professional team perform a scan, they examine the trends dominating their customer demographics, education, government policy, and especially their competition.

Decisions are the frequent fabric of our daily design.

Leadership belongs to all of us. I'm a big believer in John Maxwell, a leadership speaker and author, who talks about the 360-degree leader. Before leading others, you have to learn to lead yourself. Wherever you work in an organization you have to learn to lead up, lead down, and lead side to side. Leadership belongs to all of us. You have to see yourself, and believe in yourself in the way that we are talking about here to give to those that you lead.

You gotta do common things, uncommonly well.