Right now, we are doing it blindly.

Competition makes things come out right. Well, what does that mean in health care? More hospitals so they compete with each other. More doctors compete with each other. More pharmaceutical companies. We set up war. Wait a minute, let's talk about the patient. The patient doesn't need a war.

Right now, we are doing it blindly.

We are guests in our patients' lives.

Some is not a number. Soon is not a time.

I am romantic about the NHS. I love it.

We must accept human error as inevitable - and design around that fact.