Find ways to decentralize. Move decision making authority down and out. Encourage a more entrepreneurial approach.

Don't necessarily avoid sharp edges. Occasionally they are necessary to leadership.

I tend over the years to have developed a certain hesitancy about believing that headlines tell the whole story.

A few. . . critics are the only people I ever heard use the phrase 'imminent threat.' I didn't, the president didn't.

Don't do or say things you would not like to see on the front page of The Washington Post.

Death has a tendency to encourage a depressing view of war.

It is the photographs that gives one the vivid realization of what actually took place. (On photographs from Abu Ghraib prison.)