Reduce the layers of management. They put distance between the top of an organization and the customers.
Donald RumsfeldI think it's very useful for you folks (reporters) to try your damndest to be precise. And don't repeat things that are inaccurate if you can possibly avoid it. And when you see things that are inaccurate, knock them down -- because there's a bucket of it floating around.
Donald RumsfeldWe have an orientation that tends to make us think that everything is our responsibility and that we should be doing this. It is the Iraqis' country, 28 million of them. They are perfectly capable of running that country.
Donald RumsfeldWhat is the value of having millions of people in Iraq not having a repressive regime? What is the value of having the Iraqi regime not shooting at UK and US aircraft almost every day? What is the value of the Iraqis having a free press? What is the value of the foreign minister of Iraq going to Paris, calling for an end of the Gadhafi regime and citing Iraq as a model, as an example, that in fact a freer political system can exist in that part of the world?
Donald Rumsfeld