Know that the amount of criticism you receive may correlate somewhat to the amount of publicity you receive.

Reduce the layers of management. They put distance between the top of an organization and the customers.

What is needed [to combat terrorism], in my view, is resolve, not retreat; courage, not concession. Rather than thinking in terms of an exit strategy, focus on a strategy for success.

Prune - prune businesses, products, activities, people. Do it annually.

A terrorist can attack any time, any place using any technique and you can't defend everywhere against every technique at every moment.

The worst thing you can do is allow a coalition to determine what your mission is.

It is hard to put a price on some things. What is the value of having prevented nuclear weapons from getting into the hands of a dictator like Saddam Hussein - or of Gadhafi?