You must maximize the probability that someone shows up at front door of your store or website and ends up with a solved problem.

No one is born a CEO, but no one tells you that. The magazine stories make it sound like Mark Zuckerberg woke up one day and wanted to redefine how the world communicates [by creating] a billion-dollar company. He didn't.

I'd be like, alright, I don't know anything about sales. So I would search for sales on Amazon, get the three top-rated books and just go at it. I did that for marketing, finance, product, engineering. If there was one thing that was really important for me, that was it.

You need that hunger no matter what, because eventually the honeymoon period wears off. Somewhere between printing your business cards that say 'founder' on them and everything else you have to do, you realize, 'Oh, actually this is a ton of work.'

Software touches all of these different things you use, and tech companies are revolutionizing all different areas of the world...from how we shop to how farming works, all these things that aren't technical are being turned upside down by software. So being able to play in that universe really makes a difference.

Reading a book about management isnt going to make you a good manager any more than a book about guitar will make you a good guitarist, but it can get you thinking about the most important concepts.

You have to adopt a mindset that says, 'Okay, in three months, I'll need to know all this stuff, and then in six months there's going to be a whole other set of things to know - again in a year, in five years.' The tools will change, the knowledge will change, the worries will change.