I have to be sure of myself - in a conditional way, always being open to the possibility that I'm wrong.

People are saying, "I have a right to my opinion. Don't just keep condescending, telling me what to think." There's something slightly liberating about that, but also it lends itself to being taken advantage of, because in come the demagogues.

The magic formula is there is no magic formula.

To be effective at selling ideas, at being a lobbyist, influencing other people, you have to be very sure of yourself.

There's no point in just hankering for the big trade unions of the 1950s or '60s.

Lots of people in the open system are very determined to try and strengthen evidence-based policy.

The question, "When did you last listen to a poor person properly and try to understand what's going on inside their own experience?" enables you to connect.