The need to be right all the time is the biggest bar to new ideas.

Although feelings are not supposed to intrude on business discussions, they do anyway - we just disguise them as logic.

We may have a perfectly adequate way of doing something, but that does not mean there cannot be a better way. So we set out to find an alternative way. This is the basis of any improvement that is not fault correction or problem solving.

Do we have the will to make poverty history?

What is urgent will always take precedence over what is important.

We do not make very full value of the opportunities provided by technology because we prefer critical to constructive thinking, argument to design.

One very important aspect of motivation is the willingness to stop and to look at things that no one else has bothered to look at. This simple process of focusing on things that are normally taken for granted is a powerful source of creativity.