Shakespeare reveals human nature brilliantly: he shines a light on our instinctive desire to dominate each other.

We are only peripherally tied to the lives of others. It takes a long long time for us to become deeply involved with others, and for some this never happens.

The essence of cross-cultural communication has more to do with releasing responses than with sending messages. It is more important to release the right response than to send the right message.

The reason man does not experience his true cultural self is that until he experiences another self as valid he has little basis for validating his own self.

Because we have put ourselves in our own zoo, we find it difficult to break out.

By their very nature bureaucracies have no conscience, no memory, and no mind.

Age affects how people experience time.