AT&T will not block access to the public Internet or degrade service, period.

If someone wants to transmit a high-quality service with no interruptions and 'guaranteed this, guaranteed that,' they should be willing to pay for that.

TARP is funded by taxpayers, so there are many rules about how that money can and can't be used. The result: GM spends an awful lot of time checking in with the people who administer TARP over everything from hiring to executive compensation and management. For a global company, that adds up to a lot of distraction.

Be willing to step outside your comfort zone once in a while; take the risks in life that seem worth taking. The ride might not be as predictable if you'd just planted your feet and stayed put, but it will be a heck of a lot more interesting.

When I got to GM they were using a matrix method of management which means everybody has more than one boss. I first heard about that system many years ago. It's supposed to help with collaboration, but my assessment is that it's pretty hard to get geared for action that way.

I started at GM knowing very little about that particular business. Not being an expert means you have to learn everything, starting from the basics.

Find your passion is in life, and do what you can to integrate that into your work life. That's not to say you won't have occasional frustrations in your job - that just goes with the territory - but at least you'll feel better inside, and that, over time, will mean more to you than you might think.