The best move you can make in negotiation is to think of an incentive the other person hasn't even thought of - and then meet it.

I'm strong-willed. Architects are strong-willed. You get the best results with a strong client and a strong architect working together.

I am not a patient person. My friends and colleagues will confirm this. But, frankly, we should all feel a little more impatient with the state of public education in America today.

How absurd that our students tuck their cell phones, BlackBerrys, iPads, and iPods into their backpacks when they enter a classroom and pull out a tattered textbook.

The inability to delegate is one of the biggest problems I see with managers at all levels.

Most museums - with all their burdens to pay for exhibitions, administration, and security - really don't have any money really to acquire art, with few exceptions.

Managers are responsible for setting workplace policies under which teachers can succeed. Managers are responsible for negotiating contracts that create the conditions under which teachers can succeed.