For businesses to be successful, they need to constantly ask the question: how can we provide value to our customers? At the end of the day, that is what matters.
Eli BroadIf you have poor management that's not doing the right job, you end up with unions filling the void and... page after page of work rules and thicker and thicker contracts.
Eli BroadSchool boards are, for the most part ,made up of political wannabes who see a board seat as a stepping stone for political office, or well-meaning parents who represent an ethnic group or geography, or have some other narrow interests. Few people on them understand what governance is about.
Eli Broad