To make a pleasant and friendly impression is not alone good manners, but equally good business.
Emily PostManner is personalityโthe outward manifestation of oneโs innate character and attitude toward life.
Emily PostNever think, because you cannot write a letter easily, that it is better not to write at all. The most awkward note imaginable is better than none.
Emily PostTo be a good sportsman, one must be a stoic and never show rancor in defeat, or triumph in victory, or irritation, no matter what annoyance is encountered. One who can not help sulking, or explaining, or protesting when the loser, or exulting when the winner, has no right to take part in games or contests.
Emily Post