I'm a utility infielder. There's always somebody who is better at a specific task than I am, but I can pitch in at a bunch of different things as needed.

Most DRM solutions diminish the value of the product by either directly restricting a customer's use or by creating uncertainty.

Everybody understands that you're supposed to say 'our employees are our most valuable asset' to the point where, even if it's really true, they're not going to really trust you until you've earned that - same with customers.

People who are constantly looking for the opportunity to do something new are also people who are not going to be helped by having job titles - job titles create expectations of specialization and focus which don't map really well to creating the best possible experience for your customers.

I'm a handsome man with a charming personality.

Steam is about creating tools for content creators and customers.

The internet is super smart. If you do something that is cool, that's actually worth people's time, then they'll adopt it. If you do something that's not cool and sucks, you can spend as many marketing dollars as you want, [they] just won't