Helping people develop their own brilliance is much more effective than giving them yours
Squirrels are just rats with good publicity
When you focus on how people feel about what they are saying, you increase the level of true concern you have for others. You actually start to become the person you thought you were pretending to be: a true leader!
No communication takes place until the other person feels heard
Practice makes polish and polish makes money.
Action and flexibility create opportunity