Change is an action not just an epiphany!
When we look for differences instead of similarities, we create barriers for trust.
If you don't have personal goals, you're controlled by those who do.
When the customer is wrong it is not a good idea to tell them.
Long-term success is the result of relationships built on a foundation of trust. People get more value from those they trust.
Being stupid is not as frustrating as being brilliant for 5 seconds and then average for the rest of your life