Don't let the opinions of others define who you are. Take them into consideration, make adjustments if necessary and then go be you!
Before you can have great employees you have to put them in a position to create their own future.
When the customer is wrong it is not a good idea to tell them.
Satisfaction may be the goal of the common man, but it is the enemy of greatness.
I cannot tolerate my bad behavior in another person for 10 seconds
Action and adaptability create opportunity.