Business friendly is the middle ground between being too cold and uncaring and the other extreme of being too familiar
When we look for differences instead of similarities, we create barriers for trust.
We are what we repeatedly do but we can be perceived by what we repeatedly say.
I cannot tolerate my bad behavior in another person for 10 seconds
Most of us forget the basics and wonder why the specifics don't work.
Being stupid is not as frustrating as being brilliant for 5 seconds and then average for the rest of your life