The experiences that technology provides is very, very important, rather than just the backroom aspects of running things. It's just as important to focus on the consumer interface and how we're experiencing things.
Gary ShapiroEvery aspect of our lives are now connected: health, travel, sports, gaming, our homes, our cars - everything.
Gary ShapiroI think increasingly consumers are judging the quality of their travel and hotel experiences by their ability to have access to basic technologies, including Wi-Fi.
Gary Shapiro