We need to take excellent care of our customers, and do so at a profit.

I think in just about any business the low cost competitor is always going to have an advantage.

We need to take excellent care of our customers, and do so at a profit.

We have, unlike many of our competitors, continued to meet our various financial obligations.

However, the economics of our business continued to deteriorate. We barely escaped bankruptcy a year ago, and in the aftermath of that escape we had to make some even tougher decisions.

But I don't think the popularity of flying has diminished a bit.

Second, we have to make the most of the strengths we have, the amenities that many of our competitors cannot replicate. But again, those advantages won't mean much if we don't do a great job with the basics of our business.