When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.

When people talk about successful retailers and those that are not so successful, the customer determines at the end of the day who is successful and for what reason.

Basically we get confused a bit about what retail is. It is really just buying things, putting them on a floor and selling them.

I went to university for a couple of years and I didn't enjoy university. The studying and the accountancy, economics, I just hated that stuff. Now the irony is here I am lawyer, accountant, I do it all day every day and sit at a desk. So I've never ended up where I wanted to be in many ways. I always wanted to be a farmer.

Businesses are made by people. We've proven time and time again that you can have wonderful shop, and put a bloke in there who's no good, and he'll stuff it up. Put a good bloke in, and it just turns around like that .