Get your priorities straight. No one ever said on his death bed, 'Gee, if I'd only spent more time at the office.'

Work at something you enjoy and that's worthy of your time and talent.

Protect your enthusiasm from the negativity of others.

Never resist a generous impulse.

Be quick to take advantage of an advantage.

The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

Remember that just the moment you say, "I give up," someone else seeing the same situation is saying, "My, what a great opportunity."