Never resist a generous impulse.

When you have nothing important or interesting to say, don't let anyone persuade you to say it.

When you are angry or frustrated, what comes out? Whatever it is, it's a good indication of what you're made of.

Make allowances for your friends' imperfections as readily as you do for your own.

Be willing to lose a battle in order to win the war.

Commit yourself to constant improvement. Commit yourself to quality. Be persistent, persistent, persistent...and have a grateful heart!

Remember that how you say something is as important as what you say.