The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

Don't burn bridges. You'll be surprised how many times you have to cross the same river.

Every once in a while, take the scenic route.

Don't be so concerned with your rights that you forget your manners.

Be the first to say, "Hello".

Dishonesty is like a boomerang. About the time you think all is well, it hits you in the back of the head.

While earning your daily bread, be sure you share a slice with those less fortunate.