The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

If someone offers you a breath mint, accept it.

Remember that creating a successful marriage is like farming: you have to start over again every morning.

Love your work, then you will find pleasure in mastering it.

I've learned that every great achievement was once considered impossible

When there's a piano to be moved, don't reach for the stool.

What you must do, do cheerfully.