The next time you face a customer who has every right to be upset, say something like this: 'I don't blame you for feeling as you do. If I were you, I'd feel exactly the same way. What would you like for me to do?' These are magical, healing words, and you'll be surprised at how reasonable people become when they believe you are on their side.

Oh, the difference between nearly right and exactly right.

Live so that when your children think of fairness, caring, and integrity, they think of you.

Never deprive someone of hope; it might be all they have.

Encourage anyone who is trying to improve mentally, physically, or spiritually.

Regardless of the situation, react with class.

Keep a note pad and pencil on your bedside table. Million-dollar ideas sometimes strike at 3 A.M.