Any one detail, followed through to its source, will usually reveal the general state of readiness of the whole organization.
Hyman RickoverFree discussion requires an atmosphere unembarrassed by any suggestion of authority or even respect.
Hyman RickoverWhat it takes to do a job will not be learned from management courses. It is principally a matter of experience, the proper attitude, and common sense — none of which can be taught in a classroom... Human experience shows that people, not organizations or management systems, get things done.
Hyman Rickover