I'm very honest - brutally honest. I always look at things from their point of view as well as mine. And I know when to walk away.

I pick up the details that drive the organization insane. But sweating the details is more important than anything else

If you want to improve the organization, you have to improve yourself.

But the good news was that my elder sister refused to get married straight away and I couldn't get married until she did so I had the licence to go off and dream

I think innovation as a discipline needs to go back and get rethought and revived. There are so many models to talk about innovation, there are so many typologies of innovation, and you have to find a good innovation metric that truly captures the innovation performance of a company.

At the end of the day, don't forget that you're a person.

Just because you are CEO, don't think you have landed. You must continually increase your learning, the way you think, and the way you approach the organization. I've never forgotten that.