If you want excellence, you must aim at perfection. It makes you go into detail that you can avoid. It takes a lot of energy out of you but that's the only way you finally actually achieve excellence. So in that sense, being finicky is essential.

The essence of air transport is speed, and speed is unfortunately one of the most expensive commodities in the world, principally because of the disproportionate amount of the power required to achieve high speed and to lift loads thousands of feet into the air. This is strikingly illustrated by the fact that while an average cargo ship, freight train and transport aeroplane are each equipped with engines totalling about 2,500 H.P., the ship can carry a load of about 7,000 tons, the train 800 tons and the plane only two and a half tons.

Cleanliness is the Hallmark of perfect standards and the best quality inspector is the conscience

Quality is first engineered; only then it is inspected

The wealth gathered by Jamsetji Tata and his sons in half a century of industrial pioneering formed but a minute fraction of the amount by which they enriched the nation. The whole of that wealth is held in trust for the people and used exclusively for their benefit. The cycle is thus complete; what came from the people has gone back to the people many times over.

Always aim at perfection for only then will you achieve excellence

Good human relations not only bring great personal rewards but are essential to the success of any enterprise.